OUR GUESTS ARE OUR PRIORITY
How we deal with coronavirus (COVID-19) and cancellation policy
We find ourselves together in a series of unusual and difficult circumstances. The way we choose to face the challenges ahead of us is likely to become the heritage of our generation. We are experiencing moments that could have a profound impact on our planet.
We have always been guided by three objectives: taking care of our guests, sharing the best of Menorca, preserving and protecting the environment for future generations.
Great challenges await us and we are committed to ensuring health and safety. We comply with the directives of the main health authorities – such as the World Health Organization – and in Casa Bonita are in place strict hygiene measures, sanitizing with ozone in all areas, hydroalcoholic hand gels in every bathroom and in the entrance. Because we know that sanitizing hands often reduces the spread of viruses and bacteria by about 80%. And we know that prevention is always the best option.
For guests who have already booked or plan to travel in the near future, we have introduced flexible cancellation deadlines. In addition, all 2020 deposits will be refunded 100% in case of flight cancellations, for example.
We are available to examine your requests, they will be evaluated on a case by case basis. Please contact us if you have any questions or need advice on your travel plans
Our love for the Earth, and for Menorca in particular – a small, big island! – , are at the heart of everything we do and our response to the spread of COVID-19 is to live with hope. We thank you for your continued support and look forward to welcoming you to Casa Bonita Menorca.
We hope that soon there will be new perspectives for everyone, a shared sense of optimism in the world and renewed appreciation for this magical island, since 1993 Unesco Biosphere Reserve.
Menorca, 20 April 2020